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POLICIES

Your Session

The session fee for both Platinum sessions pays for the time and talent of the photographer only, and does not include any finished portraits or files. The session fee is due at the time of booking. Session fees are non-refundable, however with 48 hours notice it can be rescheduled in case of an emergency. If you have a sick child on the day of the session please call to reschedule. If you try to keep the appointment, we will most likely request that you reschedule if we notice your child is sick. Sick or uncomfortable children do not like to be photographed and we know that you will not love your portraits nearly as much as if he or she was in good health. Please bring only the subjects to be photographed to the session. This is especially important with  kids, as Marisela will need their full attention on her rather than looking at other members of the family. Of course parents are always welcome!

Preview and Ordering

You will view your portraits at a personally attended preview appointment that will take place 1-2 weeks after your session.  You will be asked to order at this time. Payment is due in full at the time of ordering. Once your order is placed in-person and with either a Create Your Own Collection purchase or a A La Carte purchase, your purchased files will be uploaded to an online professional lab for printing and/or downloading. We keep all ordered files for one year. All unordered images are purged after 30 days. Missed or additional  preview appointments will incur a $100 fee to reschedule.

While Marisela captures many images during your session, you will see only those images selected by her, the artist, for previewing. We carefully render each image to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from my archives permanently after the artist rendering is complete. We always strive for excellence!

Graphic Design

All graphic design for albums, cards, specialty work and/or fine art work must be approved in studio and will not be sent electronically to the client for review. Consumer monitors are not professionally color calibrated and will not show color accurately. Therefore, all graphic design approval occurs on our monitors here at the studio. Projects that include graphic design include two complimentary revisions. Additional revisions will be charged our standard rate of $75 per hour.

 

Delivery

Please allow up to 4 weeks for your order to be completed. Some orders may take longer. Your portraits are an investment and an heirloom that should not be rushed. You will be notified by telephone or e-mail when your order is ready for pickup. If you are unable to pick up your order, we can ship your order to you for an additional charge.

Payment

Due to the custom nature of the work and the enormous labor/proofing/editing efforts it requires to prepare your order for print or digital delivery, payment for your order must be placed in full and is subject to a 50% cancellation fee should you change your mind about an order after it is placed. Once a print order is sent to the lab or a digital order is delivered, it is deemed nonrefundable. Due to the downloadable nature of digital files, there are NO RETURNS for digital products.Once you view the negatives and accept the files at your viewing appointment, the sale is final. Payments may be made cash, check, Visa, MasterCard, or American Express. We do offer a payment plan. Please inquire.

Archives

All ordered images are kept on file for a period of 1 year. All other images are deleted after 30 days to clear our archives for future sessions. Re-orders placed more than 60 days after the preview appointment, require a minimum $200 re-order.

Model Release

The release permits the use of the session images in our portfolio, including use on future promotional material (either printed or electronic) and on the Picture Moments Photography website. It permits us to use your images for national and local print competition through Professional Photographers of America, and allows us to submit your images for fine-art gallery review. It also allows us to post sneak peek previews of your session on the Picture Moments Photography blog and/or on Facebook. Please note: we protect our clients privacy and never reveal personal information on the blog.

Liability

You agree to hold Picture Moments Photography, Marisela Rivera and/or her employees and assistants harmless for any injury, loss or damage to yourself, your family,  personal property, and/or  animals during your portrait session. Marisela or her assistants will ask you to stand/sit/pose or take action in certain ways to obtain the best possible images. If you or your family or property are injured or damaged during your time with her, you understand that Picture Moments Photography and/or Marisela Rivera nor her assistants are in no way liable for any harm caused, and that any action you take is of you own accord. You understand that animal behavior can be unpredictable and Marisela Rivera is not responsible for any errant actions on the part of your pets. Biting dogs or aggressive animals will be asked to leave the studio immediately and will NOT be photographed.There are no exceptions.